Careful packing, clear dispatch

Every physical order is packed for safe transit and handed to the carrier with its tracking details, so you know what to expect.

We wrap each item in protective packaging suited to its size and fragility. Parcels are sealed, labelled, and checked against the order before pickup.

Protective packaging chosen for each item, sealed and labelled before dispatch.

The carrier collects the parcel, and the tracking reference is sent to you once it is scanned.

Tracking updates arrive as the parcel moves through the carrier network. Dispatch timelines are shown before you order, so the expected handoff is never a surprise.

If a delivery is delayed or a parcel arrives damaged, contact us with your order number. We will check the carrier record and reply with the next step.